Behind the Design
For most of my time at Sun Country, I worked on a UX team of one, leading design across multiple traveler-facing experiences such as airport kiosk and boarding passes.
These are highlights from various traveler-facing UI, design systems, and UX impact artifacts.
UX Impact
Journey Flows
I created journey flow diagrams for traveler experiences as a way to document them visually, and as a starting point when collaborating with product on making changes to the flows.
Diagram of the web booking flow
UX Tailwins
At the end of 2025, I created an annual UX impact report for leadership, highlighting the team's 70% boost in productivity.
The UX Tailwins summary infographic for 2025
Traveler UI
Mobile App
Sun Country launched a new mobile app in 2024, adopted by 500,000 users within 18 months.
Select mobile app screens
Airport Kiosk
The airport kiosk is a self-service touch screen experience where travelers can check-in or start the checked bag process.
Select kiosk screen design exploration
Boarding Pass
The boarding pass was redesigned in 2022. We focused on clear information hierarchy so travelers have essential info for the day of their flight.
Left 2 images: the mobile boarding pass | Right image: the print version of the boarding pass
Design System
Web Style Guide
The web style guide was created as a design system artifact that could be shared with the brand team, developers, and select vendors as needed.
Select images from the web style guide
Mobile App Style Guide
The mobile app style guide was created to share with the mobile app developers. The UX team continues to maintain it as we add more design patterns and components in the app.
Select images from the mobile app style guide
